Predictive Dialer | Everything You Need to Know In 2023

The predictive call center is an intelligent auto-dialer system for managing outgoing calls.

Log in, filter leads by any criteria, create a campaign in minutes and process massive databases efficiently. Predictive Dialer works best with teams of 5+ agents.

How Does the Predictive Dialer Work?

The predictive dialing algorithm calculates the number of requests to be collected for a group of operators in automatic call handling based on many statistical indicators (e.g., average call duration, working time and the percentage of callbacks based on the telemarketing database). In the predictive mode, the system automatically predicts the time slots in which the operator will be available and makes an outgoing call when there is a chance that an available operator will appear in a few seconds.

Essential Solutions for The Seamless Operation of Your Call Center in The Cloud

Management Of Telephone Campaigns

provides campaign managers with a complete real-time summary of call center productivity, a progress report for each Predictive mode campaign (status of each call, number of calls ended, date of last call), and real-time agent activity status. It is an essential feature for cloud-based call center management, monitoring and control and is powered by the Predictive dialer.

Advanced Call Reporting

Predictive dialing software offers comprehensive outbound campaign reports that detail each call attempt, duration and status, an agent who worked with the call, etc. Advanced reporting gives you Everything you need to know about each call point by point.

Voice Call Recording

The application records every call, an essential quality assurance feature in cloud contact center software. The predictive dialer allows you to listen to every conversation between agents and customers, monitor agent activity and control their performance, check that they meet the highest quality standards and comply with compliance regulations.

Flexible Redial Rules

Contacting as many contacts as possible while using a Call Center Dialer is crucial. The Cloud Predictive dialer system allows you to configure redial intervals for failed connection attempts. It allows operators to process up to 100% of contacts from the list.

Automatic Callback

This predictive mode feature allows sales reps to create automatic callbacks during an outbound campaign. The predictive dialer will generate a callback and forward the call to the agent who is not busy.

Easily Switch Between Dialing Modes

The VoIP time Cloud contact center software provides several dialing modes. Depending on your needs, it allows you to easily switch between a Predictive dialer, a Preview Dialer, and a Power dialer (Progressive).

DNC Compliant

Outbound call campaigns are heavily regulated, and the call center must comply with DNC policy. The predictive dialer is designed to help your agents stay within their limits; block blocklisted contacts and those who have explicitly asked not to be contacted.

Built-In CRM

Our call center software has a built-in CRM, so there is no need to go through a complicated and time-consuming integration procedure. In addition, agents can easily download customer information, and all call records from the CRM for later review.

Local And International Numbers

Potential customers are less likely to answer calls if the number is unknown. The Local Caller ID feature in the predictive dialer enables your outbound call center to increase contact rates. With the VoIP time Cloud platform, you can buy a DID number from different regions and connect to more leads.

Chat Scripts

Our call center system constructs flexible call scripts that will be displayed on the agent's screen next to the client's card. A predictive call center dialer will create a helpful working environment for operators to be ready to deal with complex customer inquiries and help them adhere to the company's communication standards and provide the best customer service.

Time Zones

This predictive dialing feature will help you find the best time to communicate in different regions. Our contact center app will display customer time zones so agents can plan their communications without worrying about inconveniencing their customers by calling late at night.

API Integration

The user-friendly, full-fledged application program interface (API) in Predictive Dialer is a great tool that allows you to integrate your VoIP time contact center solution with other business applications you use.

Why Is It Worth Working with Us

A Fully Cloud-Based Solution

This feature enables quick and easy setup of the auto-dialer and saves you time organizing your agents' work regardless of their remote work location. Setting up our cloud solution takes 24 hours after providing the necessary information.

Intuitive Interface

You do not need additional training or IT personnel to install and maintain our call center platform. Start calling now!

Scalability

Remove or add the number of agents as needed. This feature is especially great for seasonal call centers.

Transparent Price List

We do not require any hidden fees or additional fees for outgoing channels.

The Reliable Site and Professional Services

We guarantee 99.9% uptime, excellent customer service and technical support to help you solve all your contact center application issues.

Full Security

Your data is always stored in a particular data center. They are fully encrypted and protected by firewalls so you can be sure of the highest level of security.

Key Features of Our Contact Center Solution

• Unified agent interface (voice, chat, email)
• Automatic Call Distribution (ACD)
• Computer telephony integration (CTI)
• CTI Screen Pop
• Intelligent call routing
• Interactive voice response system (IVR system)
• Chat scripts
• Predictive, Progressive I Preview dialer
• Call center management tools
• Blocklist of numbers
• Call recording
• Real-time dashboards and live connection monitoring
• Historical reporting
• CRM integrations
• Quality management
• Employee management
• Local and toll-free numbers
• BYOC option