The Best Dialer Software of 2023 and How to Choose the Right One

Choosing the right software for your call center may seem daunting. But it doesn't have to be! Many outbound dialing options are available today, and at Aircall, we've optimized our cloud-based call center software with advanced auto-dialer solutions. Learn how call center autodialers work, their key features, and how they can improve your business efficiency.

What are the Features of Call Center Auto-Dialers?

Call centers use an automatic dialing system to automate the calling process. A call center autodialer or outbound agent connects customers to an interactive voice response (IVR) system or a call center with live agents.

Aircall recommends using a high-performance dialer as cloud-based call center software. These call center markers are more flexible and efficient than traditional markers. Power dialers have become an integral part of call center technology.

What is a Call Center Dialer?

A call center dialer is an automated system that places calls to a company's customers. Many dialers are on the market, making inefficient calls a thing of the past.

Three main types of call dialer software are used in call centers today. From the smallest to the most customizable, these three main types of autodialers are

- Automatic dialers

- predictive converters

- Progressive converters (including pre-converters and capacitive converters).

How do Bookmark Works?

There are different types of automatic inverters. Generally speaking, a call center dialer is an automatic system for placing calls to a company's customers; Aircall offers its customers the most powerful and configurable dialer, the Power Dialer.

The Power Dialer automatically dials the following number in the queue after the previous call ends. If that number is busy or disconnected, it dials the following number in the list.

- Remove a number from the queue

- Manually move to the following number

- Hang up the handset and go to the following number.

- Connect to CRM during a call (take notes, call back the number, add location information, etc.)

- Use the Click to Call extension to automatically dial online phone numbers and add them to the       CRM. 

Key Features of the Call Center Dialer

When it comes to software, there are different options for call centers. Some are suitable for outbound call centers, others for inbound call centers. Here are ten features to consider when choosing a dialing system.

Interactive Voice Response (IVR)

IVR is an electronic voice menu that allows users to choose the agent to contact based on their needs. Callers can press "Press 1 for..." and other recorded voice commands, which the system automatically plays back.

Skill-Based Routing

Automatic call routing saves everyone time and resources. Callers are presented with options until they are connected to the most helpful agent.

Call Recording

Call center software should allow for call recording for training purposes. It contributes to staff productivity and customer satisfaction.

Computer Telephony Integration (CTI)

CTI combines the functionality of your phone with that of your computer. With CTI, you can instantly turn your computer into a virtual call center. Aircall CTI integrates with just a few clicks and makes your phone part of your workflow.

Desktop Notifications

Pop-up notifications inform sales and customer service representatives when a call is answered or transferred.

Automatic Dialing

Power Dialer automatically dials phone numbers stored in a selected list. New calls can only be made after an ongoing call has ended. In addition, a phone number can be dialed four times faster, and up to 80 calls can be made in one hour.

CRM Integration

Powerful and straightforward integration increases your team's efficiency: Air Call can be integrated into your existing CRM in minutes and with a few clicks.

Soft Conversations and Live Coaching

This feature allows third parties to join an unnoticed conversation and assist sales and customer service staff without the customer noticing. Aircall Whisper allows colleagues to join a call unnoticed and provide good customer service in the call center by writing notes.

Call Center Analytics

Analytics data can be measured and monitored to improve team performance and modify workflow based on the data. Analytics and monitoring capabilities vary depending on the call center software chosen, from the number of abandoned calls to handling times. 

Combine Different Types of Call Centers

There are three main types of call center markers. All are designed to increase the sales team's efficiency by reaching as many potential customers as possible using different dialing methods.

Autodialers dial as many phone numbers as possible. When someone answers the call, the dialer plays a pre-recorded message or connects the call to an available customer service representative.

Automatic Dialers allow for more personalized calls by focusing on one call at a time. This type of automation is ideal for small to medium-sized teams where reliability and ease of use are priorities. Phone numbers are dialed from a predefined list, and new calls are initiated after the previous call is completed. Depending on the service provider assisted dialing offers different features.

Predictive Dialing dials multiple numbers simultaneously and uses algorithms and machine learning to increase efficiency. Only after a manual recording does the software transfer the call to the responsible person. Predictive Dialer learns what percentage of calls it connects to the expected caller. For example, if it knows that only 25% of calls will be answered, it will dial four numbers simultaneously.

Call Planners to Increase Productivity

Increase your company's productivity with a call scheduler. You can organize your staff to work efficiently with virtual call center software. With Aircall call center software, you can have a distributed team working off-site or use third-party call centers to reduce operating costs. It reduces costs.

It allows them to offer 24/7 customer service and multilingual support, which is very important for companies that serve large international markets. The software shortens and optimizes the sales cycle, as some agents can focus on writing scripts and finding quality leads while others can focus on closing deals. 

Which Auto Dialer is Right for You?

There are several factors to consider when choosing the right paging system. Automatic dialers are pre-addressed dialing systems that route calls to an operator or record messages. Auto Dialers can call many people and reduce wait time, but there is more sophisticated software for the call center.

        I.            Think About your Call-Handling Needs First

All VoIP phone systems offer various voice dialing features to meet your call-handling needs.

     II.            Consider the Size of your Customer Base

Call preview lets employees see the next call in the queue and decide whether to ignore it. In contrast, a progressive dialer automatically selects the next call from a list.

    III.            Determine the Features you Need

Autodialer systems include features such as error handling, CRM integration, reporting, voice recognition, and IVR functionality.

  IV.            Consider the Size of your Call Center

Pre-dialing and auto-dialing may need to be clarified for a small call center with few employees, but other voice features may be necessary for your business.

      V.            How Much does a Dialing System Cost?

The cost of Aircall auto dialer software depends on the pricing plan that best suits your business. The rate plan varies according to the need of the business.